Customer care

Description

Customer care

This course are offered to learn and train in how employers like the NHS and how they provide care, treatment and support for people and their families and carers, including respite care for people who live with friends or family at home. Care, treatment and support can help those who have got a disability or illness that require caring for and this is for all ages and all disability including mental health you can work in a number of different places from residential home to hospitals. This qualification will develop the knowledge and awareness of the types of provision while working with health and safety and working with others. There is the option to take units in more specialised areas such as learning disability, sensory loss or mental health. Be provided in accommodation or in the community.

Entry Requirements

You will be requred to undertake an enhanced Disclosure and Barring Service (DBS) check to prove you do not have a criminal history this is required before you can start. You must be age 15 or older and no longer in full time education.
There are no set entry requirements to become a Care service. Most employers expect good standards of literacy and numeracy. Some may ask for qualifications such as GCSEs, NVQs or equivalent.

What is gianed in this apprenticeship?

  • Level 1, 2 and 3 diploma.
  • Level 1, 2 and 3 National Vocational Qualification(NVQ).
  • Level 1, 2 and 3 certificate.

What benefits are there?

  • Intermediate – equivalent to five GCSE c or above. Minimum amount is £2.73 per hour but can increase depending on the employers/business. You can pick up between £150 to £250 per week.
  • Advanced – Equivalent to two A-levels. Minimum amount you must be paid is £4.15 an hour. Once you turn 19 and have finsihed the first year of your apprenticeship, though, you will be entitled to the full National Minimum Wage which is £8.21 once you’ve reached 25 the rate increases to £8.71 but this can change depending on the employers/business.
  • Higher – Equivalent to the first stages of higher education, such as a foundation degree. Minimum amount is £10.80 but you’ll be expected to earn between £18,000 to £21,000 per year but the top jobs can pay up to £25,000 a year at the start.
  • Degree – Comparable to a Bachelors or Masters degree. Minimum amount you must be paid is £4.15 an hour. Once you turn 19 and have finished the first year of your apprenticeship, though, you will be entitled to the full National Minimum Wage which is £8.21 once you’ve reached 25 the rate increases to £8.71 but this can change depending on the employers/business.

How long does the course take?

The duration of this can take from 1 year to 5 years to complete dependong on your level and your chosen career path but ideally it is 212 hours of guided learning.

Suitability and Skills required

  • Caring -You’ll also need to show care for the service user by interacting with and listening to them.If you have a genuine concern for the welfare of others then this job could be ideal for you, paying close attention to detail and ensuring that no steps are missed in delivering the best care.
  • Respectful – you often have to care for people from different backgrounds, in which case you’re expected to treat any behavioural, cultural and religious difference with the utmost respect. By treating your service users with respect you can foster the best working relationships.
  • Friendly – Being open and approachable can help you build rapport and enhance your working relationships with your service users. Care assistnants spend the majority of their working days interacting with service users, who can be withdrawn or exhibit behavioural issues, but having a freindly attiude can ensure that they feel happy and safe in your presence.
  • Flexible Care – no two days are the same in the working life of a care assistant and you are primarily required to attend to different service users in one day. That’s why you need to work with certain degree of flexibility and be able to adapt to new situations and new people. Being flexible allows you to tailor your approach to each client and to shift with your caseload in order to provide a grate service to those you care for.
  • Communicative – being a good communicator is essential for all aspects of homecare, and that inculdes both speaking and listening. As a care assistant, you’ll most likely meet individuals with a range of health issues, some of which may impair their ability to communciate effectively. That’s why it’s not enough to just be able to strick up a conversation, you should also be able to listen and respond in an appropriate manner.
  • Reliable – is absolutely crucial for care assistants, for simple reason that those receiving care depend on your support in undertaking everyday tasks. For many vulnerable indivduals, care assistants are their lifelines. The people who homecare and their loved ones will want to know that you’re reliable and responsible, and that they can trust you to show up punctually and carry out your tasks to the best of your ability.
  • Sensitive – as you’ll be working with individuals from all walks of life each with their own health issue the chances are you’ll come across many service users who want to talk about their experiences. Being sensitive gives you the understanding to listen to and know your service user’s needs and wants, which in turn builds trust. Trust is the foundation of any relationship between a care assistant and their service user.

Jobs within Care services and what next?

  • Adult Care Worker – They are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives which is at the heart of person centred care.
  • Lead Adult Care Worker – Lead Adult Care Workers are the frontline staffs who help adults with care and support needs to achieve their personal goals and live as indepedently and safely as possible, enabling them to have control and choice in their lives.
  • The Lead Practitioner in Adult Care – the lead practitioner in Adult Care will guide and inspire team members to make positive differences to someone’s life when they are faced with physical, practical, social, emotional, physchological or itellectual challenges.
  • Leader in Adult Care- a Leader in Adult Care has responsibility for managing community or residential based services. They have a responsibility to ensure the service is safe, effective, caring, responsive to people’s needs and well-led. They may be a registered manager of a service, unit, deputy or assistant manager.
  • Nursing Associate- Nursing associates are members of the nursing team, who have gained a Nursing Associate Foundation Degree awarded by a Nursing and Midwifery Council (NMC) approved provider, typically involving two years of higher-level study, enabling them to perform more complex and significant tasks than a healthcare assistant
  • Social Worker- Social worker is an academic discipline and practice-based profession that concerns itself with individuals, families, groups, communities and society as a whole in an effort to meet basic needs and enhance social functioning, self-determination, collective responsibility, and overall well-being
  • Occupational Therapist- Occupational therapy is the use of assessment and intervention to develop, recover, or maintain the meaningful activities, or occupations, of individuals, groups, or communities. It is an allied health profession performed by occupational therapists and occupational therapy assistants
  • Physiotherapist- Physiotherapists are experts in movement and function who work in partnership with their patients, a physiotherapist can also help prevent further injury by listening to patients needs and expectations, working together to plan the most appropriate treatment for any individual condition, including setting goals.
  • Registered nurse- are responsible for assessing and planning requirements to meet the needs of others, providing re and post operations care, monitoring and administration medication and intravenous infusion and taking patient samples which include pulses, temperatures and blood pressures.
Description

How To Apply?

  1. You need to apply the online application form
  2. Take a test or tests as part of your application
  3. Send something in written work
  4. If you are shortlisted, you will be invited to interview
  5. Shortlisted applicants will get the feedback
  6. Enjoy your learning

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